Support

Email support@snipinvoice.com and a person will read it.

Before you write

It helps to include your device, roughly when the problem happened, and the invoice number if it concerns one document. Please do not send passwords — nobody here will ever ask you for one.

Common questions

Is my recording kept?

No. Audio goes from your phone, through our server, to the transcription provider, and is discarded — there is no bucket, no cache and no retention window. The transcript is kept. The Privacy Policy sets out what each party does with it.

Why does a line say it needs a price?

Because no price was heard for it. The invoice will not invent one: a wrong number on a document your client already has is worse than an obvious gap.

How do I delete my account?

Settings, then Delete account, inside the app. Invoices and payment records are retained because tax law requires it; your personal details are removed. You can export everything you own first, as a single file.

Something is wrong with an invoice a client already has

Write to us with the invoice number, and do not delete anything first — the record of what was sent is what lets us work out what happened.

Who we are

SnipInvoice is operated by Alphatek Solutions LLC, Texas, United States.